Our company is very particular about any feedback from the users of our software. If you send us a message informing about an error, any question or just a suggestion, you will receive a fast and competent answer from our technical support team. As a rule all the majority of problems is solved “on the spot”. Numerous positive reports concerning our specialists and products prove that perfectly well.
Nevertheless please read the refund policy for our software products.
Our company provides refund of your payment in the following cases:
• When you stably encounter an error which is preventing you from using our products properly, and if we are not able to correct the error within an acceptable period of time or are unable to suggest a temporary solution.
Please note that, in this case refund is only given if you provide detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.
• If you accidentally bought the software more than once.
• If you purchase our Software from a retail store or other online distributor, please consult the specific return policy of that establishment. We will not accept returns on purchases that originated from third parties.
• A stated feature of the registered version fails to perform in the manner outlined in any written or verbal correspondence, sales material or advertising by our company.
We reserve the right to decline refund requests in the following cases:
• When a user demands a refund immediately after buying the software, or informs us that he purchases wrong product, since we provide free trial versions for our users to test.
• When a user informs us about changing his decision to buy the software, saying he has uninstalled it and is not going to use it without giving any particular reasons.
• If you experience hardware incompatibility issues since we provide a FREE trial version with which customers can ensure their satisfaction and system compatibility.
• When reasons which prevent a customer from proper using of our software are stated clearly on our official site. (for example, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software).